The Virtual Doctor Is In: The Effect of Telehealth Visits On Patient Experience

Authors

Ja-Nae Duane, Morgan Stosic, Jonathan Ericson, Brigitte Durieux, Justin Sanders, Erryca Robicheaux, Danielle Blanch-Hartigan

Description

COVID-19 has accelerated the adoption of telehealth. With this shift comes a need for empirically based research regarding the effect of telehealth on patient experience. The present study employed an online survey (N= 996) examining whether a patient's perceptions of a telehealth visit predicts (a) the likelihood that they will schedule a future telehealth visit, and (b) their recall of clinical information. Participants viewed a video of a real clinician delivering information on a COVID-19 antibody test, and responded to demographic, socioemotional, and cognitive items. We found that for every 1-point increase in an individual’s satisfaction with their interaction with the doctor, they were. 73 times more likely to revisit the doctor (p<. 01). These results provide insight for researchers and medical professionals regarding patient perceptions of virtual encounters and suggest best practices to consider as we further integrate telehealth.

Scholar articles

The Virtual Doctor Is In: The Effect of Telehealth Visits on Patient Experience.JN Duane, M Stosic, J Ericson, B Durieux, J Sanders… - HICSS, 2022